![]() It's important to check all of your IP details. While not definitive, there are various IP checking websites, such as for example, that will list your IP address, where it believes you are, what ISP the address is registered with and whether a 'network sharing device' (VPN) is being used. You should check with your ISP whether this could be the case before deciding to contact BBC iPlayer Support. Or sometimes it may just take a few weeks for the various databases across the internet and our own database to be updated to recognise the IP address as being located within the UK. If your ISP (internet service provider) has supplied you with a recently created or newly sourced IP address, it may be that it hasn't been registered correctly. Maybe your IP address isn't registered in the UK.This is because we need to be confident you're in the UK, and if you're using a VPN or proxy, we can't detect reliably where you are. If we detect that you might be using a VPN, you'll be unable to play programmes. You'll need to wait a few minutes and/or clear your browser's cache after disabling the VPN for this to take effect. If you're using a VPN or proxy service and are in the UK, try disabling it to see if that helps. ![]()
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